Refund Policy
Refund Policy for Digital Products
At Roller Rabbit, we are committed to providing high-quality digital products and excellent customer service. However, we understand that sometimes issues may arise. This refund policy outlines the conditions under which refunds may be granted for our digital products.
Important: All products sold on Roller Rabbit are 100% digital/virtual goods delivered electronically via email or digital download. Due to the instant nature of digital delivery, our refund policy differs from physical goods.
Nature of Our Products
All products on Roller Rabbit are digital/virtual goods, including:
- Data reports (PDF downloads)
- Marketing templates (digital files)
- AI tool credits (service access)
- Digital subscriptions
- Online resources and courses
No physical products are sold or shipped.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
✅ Valid Refund Reasons
-
Non-Delivery
- The digital product was not delivered to your registered email address
- You did not receive download links or access credentials
- Technical issues on our end prevented delivery
-
Defective Product
- The digital file is corrupted and cannot be opened
- The product is significantly different from its description
- Missing features or content that were advertised
-
Billing Errors
- You were charged incorrectly
- Duplicate charges occurred
- You were charged for a product you did not order
-
Technical Issues
- Persistent technical problems prevented you from accessing the product
- Download links are broken and cannot be re-issued
- The product is incompatible with advertised platforms
Non-Refundable Situations
Refunds will NOT be provided in the following cases:
❌ Invalid Refund Reasons
-
Product Already Accessed
- You have already downloaded the digital product
- You have accessed or used the digital service
- You have viewed or consumed the digital content
-
Change of Mind
- You changed your mind after receiving the product
- You found a similar product elsewhere at a lower price
- You no longer need the product
-
User Error
- You did not read the product description before purchasing
- You purchased the wrong product by mistake
- You provided an incorrect email address during checkout
- You did not check your spam/junk folder for delivery emails
-
Subscription Cancellations
- Partial refunds for unused subscription time
- Cancellations made after the billing date
-
Sharing Violations
- You shared or distributed the digital product to others
- You violated our terms of service
Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
Step 1: Check Common Issues
Before requesting a refund, please:
- Check your spam/junk email folder for delivery emails
- Verify the email address you used during checkout
- Try downloading the product again if the link expired
- Contact support for technical assistance
Step 2: Submit Refund Request
If issues persist, contact us within 7 days of purchase:
Email: support@wuyueer.com
Include the following information:
- Your order number (found in your confirmation email)
- Email address used for purchase
- Product name
- Detailed reason for refund request
- Screenshots of any errors (if applicable)
Step 3: Review Process
- Our team will review your request within 2-3 business days
- We may request additional information or screenshots
- We may offer alternative solutions (re-delivery, technical support, etc.)
Step 4: Refund Decision
- You will receive an email with our decision
- If approved, refunds are processed within 5-10 business days
- Refunds are issued to your original payment method
Refund Processing Time
Once a refund is approved:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Other Payment Methods: As per provider's policy
Please note that refund processing times may vary depending on your bank or payment provider.
Partial Refunds
In some cases, we may offer partial refunds:
- If only part of a bundle product is defective
- If you experienced significant delays in delivery
- As a goodwill gesture for minor issues
Subscription Refunds
Monthly Subscriptions
- Cancellations take effect at the end of the current billing period
- No refunds for partial months
- Access continues until the end of the paid period
Annual Subscriptions
- Refunds may be considered within 14 days of initial purchase
- No refunds after 14 days or if services have been extensively used
- Partial refunds are not available for mid-year cancellations
Chargebacks and Disputes
Please Contact Us First
Before initiating a chargeback with your bank or payment provider:
- Contact our support team at support@wuyueer.com
- Most issues can be resolved quickly through direct communication
- Chargebacks may result in account suspension
Chargeback Consequences
Initiating a chargeback without contacting us may result in:
- Immediate account suspension
- Loss of access to all digital products
- Inability to make future purchases
- Legal action for fraudulent chargebacks
Exceptions and Special Cases
We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances may include:
- Extended technical outages affecting multiple users
- Major product defects affecting all customers
- Regulatory or legal requirements
Changes to This Policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated "created_at" date. Your continued use of our service after changes constitutes acceptance of the new policy.
Contact Us
If you have any questions about our refund policy or need to request a refund, please contact us:
Website: wuyueer.com
Email: support@wuyueer.com
Remember: All products on Roller Rabbit are digital goods delivered electronically. Please review product descriptions carefully before purchasing, and check your email (including spam folder) for delivery notifications.
Thank you for your understanding and for choosing Roller Rabbit!