Shipping Policy
Shipping Policy (Digital Delivery Only)
Important Notice: No Physical Shipping
Roller Rabbit sells exclusively digital/virtual products. We do NOT sell, manufacture, ship, or deliver any physical goods.
All products are delivered 100% electronically via email or digital download. There is no physical shipping, no courier services, and no logistics involved.
What We Sell
All products on Roller Rabbit are digital/virtual goods:
- ✅ Data Reports - PDF files and digital documents
- ✅ Marketing Templates - Digital design files
- ✅ AI Tool Credits - Service access and usage credits
- ✅ Digital Subscriptions - Online access to premium features
- ✅ Online Resources - Courses, guides, and educational materials
❌ We do NOT sell any physical products, merchandise, or tangible goods.
Digital Delivery Method
How You Receive Your Products
After completing your purchase, you will receive your digital products via:
-
Email Delivery
- Download links sent to your registered email address
- Access credentials for online tools and services
- PDF attachments for reports and documents
- Instructions for accessing your digital products
-
Account Access
- Direct access through your Roller Rabbit account
- Dashboard access to your purchased products
- Online viewing and download options
-
Instant Delivery
- Most products are delivered immediately upon payment confirmation
- Some products may take up to 24 hours for processing
- You will receive an email notification when your product is ready
What You Need
To receive your digital products, you only need:
- ✅ A valid email address
- ✅ Internet connection
- ✅ Device capable of downloading files (computer, tablet, smartphone)
You do NOT need:
- ❌ Shipping address
- ❌ Physical mailbox
- ❌ Signature for delivery
- ❌ To be home for delivery
Delivery Timeframe
Instant Delivery (Most Products)
- Payment confirmation received
- Digital product delivered within minutes
- Email sent with download links or access instructions
Processing Time (Some Products)
- Custom reports or personalized content: up to 24 hours
- Subscription activations: immediate to 1 hour
- Bulk orders: up to 48 hours
Delivery Confirmation
You will receive:
- Order confirmation email (immediate)
- Product delivery email with download links
- Receipt for your records
Delivery Issues
If You Don't Receive Your Product
Step 1: Check Your Email
- Look in your inbox for emails from support@wuyueer.com or noreply@wuyueer.com
- Check your spam/junk folder (this is the most common issue)
- Search for "Roller Rabbit" or your order number
Step 2: Verify Your Email Address
- Ensure you used the correct email address during checkout
- Check for typos in your email address
- Log into your account to verify your registered email
Step 3: Check Your Account
- Log into your Roller Rabbit account
- Go to "My Downloads" or "My Purchases"
- Your products may be available for download there
Step 4: Contact Support If you still cannot access your product:
- Email: support@wuyueer.com
- Include your order number
- Provide the email address used for purchase
- We will re-send your product within 24 hours
No Shipping Costs
Since all products are delivered digitally:
- ✅ No shipping fees
- ✅ No handling charges
- ✅ No customs or import duties
- ✅ No delivery delays due to logistics
The price you see is the price you pay. There are no additional shipping costs.
Global Availability
Worldwide Access
Because we deliver digitally, our products are available globally:
- No geographic restrictions (except where prohibited by law)
- No international shipping delays
- No customs clearance required
- Instant access from anywhere in the world
Requirements
- Internet connection for download
- Compatible device (computer, tablet, smartphone)
- Email access
Download Links and Access
Download Link Validity
- Download links are typically valid for 30 days
- You can download products multiple times within this period
- After expiration, contact support for a new link
Saving Your Products
Important: We recommend you:
- Download your digital products immediately
- Save them to your device or cloud storage
- Make backup copies for your records
- Do not rely solely on download links
Lost or Expired Links
If your download link expires or is lost:
- Contact support@wuyueer.com
- Provide your order number
- We will re-issue a new download link free of charge
Product Access Duration
One-Time Purchases
- Download and keep forever
- No expiration on the product itself
- Download link expires after 30 days (but product doesn't)
Subscriptions
- Access duration based on subscription period
- Monthly: Access for 30 days from activation
- Annual: Access for 365 days from activation
- Access ends when subscription expires or is cancelled
AI Tool Credits
- Credits do not expire (unless otherwise stated)
- Use at your own pace
- Credits are tied to your account
Privacy and Security
No Shipping Address Required
- We do NOT collect shipping addresses
- No physical address is needed for purchases
- Billing address is for payment verification only
Secure Delivery
- All download links are secure and encrypted
- Products are delivered via secure email
- Your personal information is protected
Returns and Refunds
Since all products are digital:
- Traditional "shipping returns" do not apply
- Refund policy is based on digital product access
- See our Refund Policy for details
Key Points:
- Refunds considered if product not delivered
- No refunds after product is downloaded/accessed
- 7-day window for refund requests
Customer Support
If you have any questions about digital delivery or need assistance:
Email: support@wuyueer.com
Response Time: Within 24 hours
Website: wuyueer.com
Frequently Asked Questions
Q: Do you ship physical products?
A: No, we only sell digital/virtual products delivered via email.
Q: Why do you need my billing address?
A: For payment verification only, not for shipping.
Q: How long does delivery take?
A: Most products are delivered instantly, some within 24 hours.
Q: What if I don't receive my product?
A: Check your spam folder, then contact support@wuyueer.com.
Q: Can I download my product multiple times?
A: Yes, within the 30-day download link validity period.
Q: Do download links expire?
A: Yes, after 30 days. Contact support for a new link if needed.
Q: Are there any shipping fees?
A: No, all products are delivered digitally at no extra cost.
Q: Can I access products from any country?
A: Yes, our digital products are available worldwide.
Remember: Roller Rabbit is a 100% digital platform. All products are virtual goods delivered electronically. No physical items will ever be shipped to you.
Thank you for choosing Roller Rabbit for your digital marketing needs!